Customer Service Center
Please draft us a line for any questions.
Registered Air Mail Shipping
Ships via Postal Service like (USPS, Royal Mail, DHL, Australia Post…) for 8.50 EUR + 1.00 EUR per item
Arrives in 10-20 business days with tracking.
Please note, most orders arrive Duty free; however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
NOTE: International orders must be shipped to the cardholders address.
Woldwide Premium Shipping
Ships via FedEx, UPS, TNT, or DHL. Costs for this luxury shipping option are calculated at checkout.
Arrives in 5 – 14 business days with a tracking number.
Please note, you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees. International orders must be shipped to the cardholders address.
Directions for ordering online
To place an order, simply find the product you would like either by using the department tabs or the search feature on top of every page. When you find the product you would like, simply check off the “add” box next to the size or type of the fragrance you would like and click “add to cart”. The next screen will allow you to update quantities or remove an item from your cart. To continue either repeat the above steps to find another product, or click “proceed to checkout”. If you have an account, enter the login information to checkout, otherwise complete your shipping and billing information, then payment information and click “Place Order” to complete your order. We recommend printing your confirmation page for your records. We appreciate your business and hope you enjoy our service.
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify Postal Service and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
Occasionally we feature promotional coupons. (click here to receive coupons) Follow these simple steps for redeeming a coupon or discount code.
- On the “Proceed to Checkout” page, enter the code exactly as it appears, in the box next to “Coupon Code:”
- Click “apply” and your discount will be applied and shown at checkout.